PRIVACY FOR CREATORS


  1. What information does Symflow collect?


    2. When you use Symflow, we collect information relating to you and your use of our services from a variety of sources. These are listed below. The sections afterward describe what we do with this information.


    Information we collect directly from you


    • Registration information. You need a Symflow account before you can create surveys on Symflow. When you register for an account, we collect your username, password and email address.
    • Survey data. We store your survey data (questions and responses) for you.
    • Other data you intentionally share. We may collect your personal information or data if you submit it to us in other contexts.
    We safeguard your respondents' email addresses. Rest assured, Symflow will not email your survey respondents except at your direction. We definitely don’t sell those email addresses to any third parties.

    Information we collect about you from other sources


    • Usage data. We collect usage data about you whenever you interact with our services. This may include which webpages you visit, what you click on, when you performed those actions, and so on. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses.
    • Device data. We collect data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address.
    • Referral data. If you arrive at a Symflow website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.

  2. How does Symflow use the information we collect?


    3. We treat your survey questions and responses as information that is private to you. We know that, in many cases, you want to keep your survey questions and responses (which we collectively refer to as “survey data”) private. Unless you decide to share your survey questions and/or responses with the public, we do not use your survey data for our own purposes, except in the limited circumstances described in this privacy policy or unless we have your express consent. We do not sell your survey data to third parties.


    Generally, we use the information we collect from you in connection with providing our services to you and, on your behalf, to your survey respondents. For example, specific ways we use this information are listed below. (See the next section of this privacy policy to see who we share your information with.)


    • To provide you with our services.
      • This includes providing you with customer support, which requires us to access your information to assist you (such as with survey design and creation or technical troubleshooting).
    • To manage our services. We internally use your information, including certain survey data, for the following limited purposes:
      • To monitor and improve our services and features. We internally perform statistical and other analysis on information we collect (including usage data, device data, and referral data) to analyze and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot and improve our services. However, we do not use the non-public content of surveys (i.e. the content of questions and responses that you have not publicly shared) for these purposes.
      • To assist the enforcement of our Terms of Use.
      • To prevent potentially illegal activities.
      • To screen for undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
    • To create new services, features or content (public data and metadata only). We may use public survey data and anonymized survey metadata (that is, data about the characteristics of a survey but not its non-public content), to create and provide new services, features or content. For example, we may look at statistics like response rates, question and answer word counts, and the average number of questions in a survey and publish interesting observations about these for informational or marketing purposes. When we do this, neither individual survey creators nor survey respondents will be identified or identifiable unless we have obtained their permission.
    • To contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, a welcome email when you first register). You can't opt out of these communications since they are required to provide our services to you.
    • To contact you for marketing purposes (if you opt in). We will only do this if you have given us your express permission to contact you for this purpose.
    • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

  3. With whom do we share or disclose your information?


      4. We don't sell your survey data!
      When might we disclose your survey data to third parties? Only for a limited number of reasons. Mostly commonly, we share your information with our service providers who help us to provide our services to you. We contractually bind these service providers to keep your information confidential and to use it only for the purpose of providing their services to us. For example, we use payment processors who help us to process credit card transactions. By using our services, you authorize Symflow to sub-contract in this manner on your behalf.

      Rare circumstances include when we need to share information if required by law, or in a corporate restructuring or acquisition context (see below for more details).


    • Aggregated information to third parties to improve or promote our services. No individuals can be identified or linked to any part of the information we share with third parties to improve or promote our services.
    • The presence of a cookie to advertise our services. We may ask advertisers to display ads promoting our services on other websites. We may ask them to deliver those ads based on the presence of a cookie but in doing so will not share any other information with the advertiser. Our advertising network partners may use cookies and page tags or web beacons to collect certain non-personal information about your activities on this and other websites to provide you with targeted advertising based upon your interests.
    • Your information if required or permitted by law. We may disclose your information as required or permitted by law, or when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.
    • Your information if there's a change in business ownership or structure. If ownership of all or substantially all of our business changes, or we undertake a corporate reorganization (including a merger or consolidation) or any other action or transfer between Symflow entities, you expressly consent to Symflow transferring your information to the new owner or successor entity so that we can continue providing our services. If required, Symflow will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.
    • Information you expressly consent to be shared. For example, we may expressly request your permission to provide your contact details to third parties for various purposes, including to allow those third parties to contact you for marketing purposes. (You may later revoke your permission, but if you wish to stop receiving communications from a third party to which we provided your information with your permission, you will need to contact that third party directly.)

  4. What are your rights to your information?


    5. You can:


    • Download your survey data. We provide you with the ability to export your survey data in excel file.
    • Cancel your account. To cancel and delete your account, please contact ask@itnbasic.com. Deleting your account will cause all the survey data in the account to be permanently deleted, as permitted by law, and will disable your access to any other services that require a Symflow account. We will respond to any such request, and any appropriate request to access, correct, update or delete your personal information within the time period specified by law (if applicable) or without excessive delay. We will promptly fulfill requests to delete personal data unless the request is not technically feasible or such data is required to be retained by law (in which case we will block access to such data, if required by law).
    For how long do we retain your data? We generally retain your data for as long as you have an account with us, or to comply with our legal obligations, resolve disputes, or enforce our agreements. Data that is deleted from our servers may remain as residual copies on offsite backup media for up to approximately 12 months afterward.

  5. Cookies and other important information


    • Cookies. We use cookies on our websites. Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies for several reasons:
      • For security reasons. We use cookies to authenticate your identity, such as confirming whether you are currently logged into Symflow.
      • To improve our services. We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our services and optimize the content we display to users.
    • Online Tracking. We currently do not process or comply with any web browser's "do not track" signal or other similar mechanism that indicates a request to disable online tracking of individual users who visit our websites or use our services (unless otherwise stated in a service-specific privacy statement).
    • Safety of Minors and COPPA. Our services are not intended for and may not be used by minors. "Minors" are individuals under the age of majority in their place of residence (or under 13 in the United States). Symflow does not knowingly collect personal data from minors or allow them to register. If it comes to our attention that we have collected personal data from a minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact us at ask@itnbasic.com.

PRIVACY FOR AUDIENCE


  1. What information does Symflow collect?


    2. When you respond to surveys hosted by Symflow, we collect, on behalf and upon instructions (including the ones provided in this privacy policy) of survey creators, information relating to you and your use of our services from a variety of sources. These are listed below. The sections afterward describe what we do with this information.


    Information we collect directly from you


    • Survey responses. We collect and store the survey responses that you submit. The survey creator is responsible for this data and manages it. A survey may ask you to provide personal information or data. If you have any questions about a survey you are taking, please contact the survey creator directly as Symflow is not responsible for the content of that survey. The survey creator is usually the same person that invited you to take the survey and sometimes they have their own privacy policy.
    Are your survey responses anonymous? You will need to ask the survey creator this as it depends on how they have chosen to configure their survey. We provide instructions on how a survey creator can ensure they collect responses anonymously. However, even if a survey creator has followed those steps, specific questions in the survey may still ask you for your personal information or data that could be used to identify you.

    Information we collect about you from other sources


    • Usage data. We collect usage data about you whenever you interact with our services. This may include which webpages you visit, what you click on, when you performed those actions, and so on. Additionally, as with most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses. Note that we do not link this usage data to your survey responses.
    • Device data. We collect data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address. Your IP address will be linked to your survey responses unless a survey creator has disabled IP address collection for the survey you respond to.
    • Referral data. We record information about the source that referred you to a survey (e.g. a link on a website or in an email).
      • Providing survey responses is voluntary. Remember, you can always choose not to provide an answer to any given survey question (especially those requesting your personal information or data). However, sometimes this will prevent you from completing a survey if the survey creator has marked that question as requiring an answer.

  2. How does Symflow use the information we collect?


    3. Your survey responses are owned and managed by the survey creator, and we treat that information as private to the survey creator. Please contact the survey creator directly to understand how they will use your survey responses. Some survey creators may provide you with a privacy policy or notice at the time you take their survey and we encourage you to review that to understand how the survey creator will handle your responses.


    We also use the information we collect from you (including usage data, device data, and referral data) to manage and improve our services.



  3. With whom do we share or disclose your information?


    4. Symflow does not sell your survey responses!


    We disclose:


    • Your survey responses to survey creators. We host surveys for survey creators, but they are really the primary curator of survey data. Anything you expressly disclose in your survey responses will, naturally, be provided to them. Please contact the survey creator directly to understand how they might share your survey responses.

  4. What are your rights to your information?


    • Contact the survey creator to access and correct your responses and personal information. Because we collect survey responses on behalf of survey creators, you will need to contact the survey creator if you have any questions about the survey, or if you want to access, update, or delete anything in your responses. We provide survey creators with tools to maintain the responses they collect through their surveys. Symflow cannot provide you with this access since survey responses are the survey creator's private information.

  5. Cookies and other important information


    • Cookies. We use cookies on our websites. Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies for several reasons:
      • For security reasons. We use cookies to authenticate your identity, such as confirming whether you are currently logged into Symflow.
      • To provide you with personalized content. We may store user preferences, such as your default language, in cookies to personalize the content you see. We also use cookies to ensure that users can’t retake certain surveys that they have already completed.
      • To improve our services. We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our services and optimize the content we display to users.
    • Safety of Minors and COPPA. Our services are not intended for and may not be used by minors. "Minors" are individuals under the age of majority in their place of residence (or under 13 in the United States). Symflow does not knowingly collect personal data from minors or allow them to register. If it comes to our attention that we have collected personal data from a minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact us at ask@itnbasic.com.